Recently, we received an email in our Mailbag Which reads, “Hi, I just read your blog about the Galaxy Note 2, so I though That maybe you could help me. I’m having problems with my phone. The main problem is that i can not access the photos That are stored in the phone memory and the SD card of the cellphone. I tried taking out the SD card from the cellphone and read it with another device and it worked. What could be Causing the problem and how do I fix it? “
Possible Solutions
Looking at the message, there seems to be no problems with the files stored in the phone. So, there is a huge Possibility thatthis Particular Galaxy Note 2 problem is caused by a faulty Gallery app, a third-party app going haywire, or a glitch in the system.
Here are ways to solve this Galaxy Note 2 issue:
1. Perform a Soft Reset
Before doing anything else, perform a Soft Reset . All you have to do is hold down the Power / Lock button until your phone reboots successfully. This will help refresh its system and remove minor glitches.
second Check for Rouge Third-Party Apps
Start your phone in Safe Mode. From there try to open up any file stored in your gallery or take a new picture and attempt to open it. If you have successfully accessed the photos in this fashion, then there’s a Possibility thatthere are third-party apps Causing the trouble. Try to recall the Recent Apps That You have installed prior to the occurence of the Galaxy Note 2 problems and disable the ones you think That are Causing the problem.
Some Galaxy Note 2 users shared in online forums thatthere are programs like games, gallery or camera apps, apps sprays or antivirus apps Causing this (yes, you read That right, some antivirus apps sometimes go haywire so make sure to read feedbacks from users before downloading one and only choose a reliable software). Determining Which app is Causing the issue is a trial and error process so this S requires a lot of patience because you will have to disable each app one by one and then check your gallery as you go on.
third Install Another Gallery app
If you think thatyour Gallery app itself is faulty, look for a good alternative from the Play Store and install it.
4. Do a Factory Reset
The Easiest and fastest way to remove all the glitches in your system and remove all the third-party apps triggering the issue is through a Factory Reset. Be sure to back up all your data though Because this will wipe out your entire memory and all your settings will revert back to default.
Email Us
For more questions or additional informationthat you wish to share, email us at [email protected] .
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