itemprop=”articleBody”> Beijing: South Korea’s Samsung Electronics Co Ltd, the world’s biggest smartphone maker, has apologized to Chinese customers for problems with some mobile phones after a broadcast on China Central Television Criticised Samsung repair policies.
“As far as management problems caused inconvenience to our customers, we sacrifice our sincere apologies,” Samsung Electronics said in a notice on its Chinese website.
Samsung Electronics is the latest multinational company to be singled out by Chinese state media for what it says are unfair consumer practices. In a 25-minute program broadcast late on Monday, CCTV said internal multimedia cards cause the software on Samsung Electronics Note and S series smartphones to seize up.
Samsung said it will fix the Galaxy S3 and Note 2 free of charge, and refund customers who alreadycreated paid for repairs to the devices at Authorised Service Centres.
Samsung Electronics said it will fix the and Note 2 telephones free of charge, and refund customers who alreadycreated paid for repairs to the devices at Authorised Service Centres. The company will sacrifice overpriced replacements or refunds for smartphones thatcould not be repaired.
The broadcast on Samsung Electronics came the day after CCTV aired a program criticising Starbucks Corp. for charging higher prices in China than other markets.
In March, CCTV Criticised Apple Inc, the world’s second-biggest smartphone maker, for using different warranty and customer service polices in China than in other countries. Apple Chief Executive Tim Cook later apologized.
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